Service Contract for OnePlus 6

Certificate of Coverage – Terms & Conditions

THIS CERTIFICATE CONTAINS A CLAUSE, WHICH MAY LIMIT THE AMOUNT PAYABLE.

In order to maximize Your benefits, please download the OnePlus Care Mobile Application (“App”) from the Google Play™ store and register Your Device within seven (7) calendar days of purchase of this Certificate of Coverage.

  1. Definitions

    Throughout this Certificate of Coverage, the following capitalized words have the stated meaning

    1. “We”, “Us”, “Our”: the insurer, Technology Insurance Company, Inc., 1145 Nicholson Road, Unit 2, Newmarket, Ontario L3Y 9C3.
    2. “You”, “Your”:the original individual consumer that purchased this Certificate who is to receive the coverage provided hereunder.
    3. “Administrator”: Dion Insurance Program Management, Inc. is the “Program Administrator”, the party authorized by Us to Administer the program. The Program Administrator has no liability to You. “Servify” is the “Claims Administrator”, the party authorized by Us responsible for administrating the claim benefits to You in accordance with the terms and conditions of this Policy, Servify Canada, 600-925 West Georgia Street, Vancouver BC, V6B 3K9; 24/7 Phone # 1-833-313-3331.
    4. “Certificate of Coverage”, “Certificate” “Contract”: the Certificate of Coverage terms and conditions document, which along with the Declarations Page makes up Your entire agreement. Benefits under this Certificate are additional to your rights under applicable laws, the manufacturer’s hardware warranty and any complimentary technical support.
    5. “Plan”:the specific “Coverage Plan Option” under this Certificate that You have selected and purchased, as indicated on Your Declarations Page.
    6. “Declarations Page”: the receipt document (email or electronic) provided to You at time of purchase as proof of Your Certificate purchase that confirms the coverage Plan selected by You, the coverage Term, any applicable Deductible, and the purchase date of this Certificate. If you purchased Your Certificate from the OnePlus website, you may obtain a copy of your Declarations Page from the confirmation email you receive. If you purchased your Certificate from the OnePlus Care App, you may obtain a copy of your Declarations Page within the App, under the “Devices” section.
    7. “Device Purchase Receipt”: the receipt document (email or electronic) provided to You when you purchased your Device, which confirms your Device purchase price and Device purchase date.
    8. “Deductible”: the amount You are required to pay, per Claim, prior to receiving covered services under this Certificate (if any), as indicated on Your Declarations Page.
    9. “Term”:the period of time in which the provisions of this Certificate are valid, as indicated on Your Declarations Page.
    10. “Covered Device”, “Device”:the eligible OnePlus-branded phone that is covered under this Certificate, not including accessories for which You have purchased the Certificate from Us.
    11. “Failure”:the mechanical or electrical breakdown of Your Covered Device that results in it no longer being able to function as originally designed and intended; which is caused by defects in the manufacturer’s materials or workmanship occurring during normal use of the Device, and NOT due to normal wear and tear or accidental damage from handling.
    12. “ADH”:refers to accidental damage from handling; meaning, damage directly resulting from unintentionally dropping the Covered Device (such as a cracked screen) or spilling liquid onto it. ADH IS NOT COVERED UNLESS AN “ADH” NOTATION IS SHOWN ON YOUR DECLARATIONS PAGE.
    13. “Power Surge”:damages to a Covered Device resulting from an oversupply of voltage while properly connected to a surge protector approved by the Underwriter’s Laboratory Inc. (UL), but not including damages resulting from the improper installation or improper connection of the Covered Device to a power source.
  2. What is Covered

    This Policy provides for the labour and/or parts necessary to repair Your Covered Device when You have a covered claim. At Our sole discretion, You may be provided a replacement for Your original Covered Device in lieu of repair. See the About Repairs, and About Replacements bullets below for full details.

    1. About Repairs –
      Parts used for repairs may be new, used, refurbished or parts that perform to the factory specifications of Your original Covered Device.
    2. About Replacements –
      Reasonable efforts will be made in order to replace Your original Covered Device with a same match; however, We reserve the right to replace the original Covered Device with one of equal or similar features and functionality, but We do not guarantee such replacement will be the same colour, or model as Your original Covered Device. Additionally, please note that sometimes technological advances that are out of Our control may result in a replacement that has a lower selling price than Your original Covered Device, and this Certificate does not provide any reimbursement for such a cost difference. Also know that any/all parts, components, or whole items that We provide replacement for will automatically become Our property.

    During the Certificate Term, Servify will provide you with access to a call centre, app based and web-based support for Your Covered Device. Administrator support starts on the date you purchase the Certificate for Your Covered Device. Support may include assistance with claim registration, determining when hardware service is required or ADH coverage may be applicable.

    1. The Device support is limited to the following: (i) the Covered Device, (ii) the unrooted Operating System (“OS”) and OnePlus approved software applications that are designed to operate with the Covered Device (“Consumer Software”). Exclusions apply as described below.
  3. Deductible

    You are required to pay the Deductible amount indicated on Your Declarations Page, per covered claim, prior to receiving eligible service under this Certificate (if any).

  4. Coverage Plan Options

    Coverage under this Certificate provides for the following, as applicable to Your Plan purchase:

    1. OnePlus Secure Plan – This Plan is only available for purchase within 365 days of Your Device purchase date, as shown on Your Device Purchase Receipt or first activation of Your Device.

      SECURE PLAN TERM – Coverage for damages to Your Device resulting from Power Surge, as defined, begins on Your Certificate purchase date. Coverage for a defined Failure becomes effective once the manufacturer’s warranty has expired. Upon expiration of the manufacturer’s warranty, coverage for a defined Failure becomes effective and continues for the Term shown on Your Declarations Page.

      SECURE PLAN REPAIRS LIMIT – unlimited number of covered claims until the accumulated amount that We have paid equals the original purchase price of the Covered Device, as shown on your Device Purchase Receipt. Once this limit is reached, Our obligations will be considered fulfilled entirely and coverage under this Certificate will end; regardless of any remaining time under the current Certificate Term.

      SECURE PLAN REPLACEMENT LIMIT – maximum of one (1) replacement (provided at Our sole discretion). Once this limit is reached, Our obligations will be considered fulfilled entirely and coverage under this Certificate will end; regardless of any remaining time under the current Certificate Term.

    2. OnePlus Protect Plan – This Plan is only available for purchase within 30 days of Your Device purchase date, as shown on Your Device Purchase Receipt or first activation of Your Device.

      ONEPLUS PROTECT PLAN TERM- Coverage for damages to Your Device begins on Your Certificate purchase date and continues for the Term shown on Your Declarations Page. Coverage for a defined Failure becomes effective once the manufacturer’s warranty has expired. Upon expiration of the manufacturer’s warranty, coverage for a defined Failure becomes effective and continues for the Term shown on Your Declarations Page.

      ADH CLAIM LIMIT – maximum of one (1) ADH repair claim during the Term of Your Certificate. Once this limit is reached, Our obligations will be considered fulfilled entirely and coverage under this Certificate will end; regardless of any remaining time under the current Certificate Term.

      REPAIRS LIMIT – unlimited number of covered claims until the total accumulated amount that We have paid (including ADH) equals the original purchase price of the Covered Device, as shown on your Device Purchase Receipt. Once this limit is reached, Our obligations will be considered fulfilled entirely and coverage under this Certificate will end; regardless of any remaining time under the current Certificate Term.

    3. OnePlus Protect Plus– This Plan is only available for purchase within 30 days of Your Device purchase date, as shown on Your Device Purchase Receipt or first activation of Your Device.

      ONEPLUS PROTECT PLAN TERM – Coverage for damages to Your Device begins on Your Certificate purchase date and continues for the Term shown on Your Declarations Page. Coverage for a defined Failure becomes effective once the manufacturer’s warranty has expired. Upon expiration of the manufacturer’s warranty, coverage for a defined Failure becomes effective and continues for the Term shown on Your Declarations Page.

      ADH CLAIM LIMIT – maximum of two (2) ADH repair claims during the Term of Your Certificate. Once this limit is reached, Our obligations will be considered fulfilled entirely and coverage under this Certificate will end; regardless of any remaining time under the current Certificate Term.

      REPAIRS LIMIT – unlimited number of covered claims until the total accumulated amount that We have paid (including ADH) equals the original purchase price of the Covered Device, as shown on your Device Purchase Receipt. Once this limit is reached, Our obligations will be considered fulfilled entirely and coverage under this Certificate will end; regardless of any remaining time under the current Certificate Term.

  5. How to Register Your Device

    IMPORTANT: Be sure to register Your Device to maximize Your benefits. You are advised to register by following the simple two-step process:

    1. Download the OnePlus Care app from the Google Play™ store on the OnePlus Device for which You just bought the Certificate of Coverage within seven (7) calendar days of purchase.
    2. Enter the Activation Code sent to You on Your email along with the confirmation of Certificate of Coverage purchase.

    Additionally, the OnePlus Care app helps You diagnose the health of Your Device from time to time, make a claim when You need service and/or reach out to Us anytime during the Term of the Contract. 

    Be sure to keep this Certificate, the original Device Purchase Receipt, and the Declarations Page together, as they will come in handy when You have a Claim! These items make up Your entire agreement with Us.

  6. How to File a Claim

    IMPORTANT: The submission of a claim does not automatically mean that the damage to or breakdown of the Device is Covered under Your Plan and this Certificate. In order for a claim to be considered, You have to contact the Claims Administrator first for claim approval and authorization number.

    You may obtain service or claim support by accessing the OnePlus Care App, using the Consumer Web Portal (https://oneplus.servify.tech), by emailing Servify at can_support@servify.tech, or by calling (toll-free) 1-833-313-3331.

    Explain the problem Your Device is experiencing and provide the Claims Administrator any additional information/documentation in order to validate Your claim. For faster claim handling, please have the mobile phone number used during the registration process, or your Covered Device serial number readily available. You must also, upon request, present your Declarations Page, and the Device Purchase Receipt.

    After confirmation of claim eligibility under Your Plan and this Certificate, the Claims Administrator will issue a claim reference number to You along with additional information regarding how Your Device will be further serviced (refer to the “Location of Service” section below for further details).

    1. Authorization for payment of any required Deductible will be collected by the Claims Administrator at this time. (Your applicable Deductible amount is shown on Your Declarations Page.)

    In the event the Certificate Term expires during time of an approved Claim, Your coverage will be automatically extended until the date in which the Claim in progress has been fulfilled completely in accordance with the terms and conditions of the Certificate.

    DURING HARDWARE SERVICE, SERVIFY OR ITS REPAIR LOCATION MAY DELETE THE CONTENTS OF THE COVERED DEVICE AND REFORMAT THE STORAGE MEDIA. Servify will return your Covered Device or provide a replacement as the Covered Device was originally configured, subject to applicable updates. Servify may install OS updates as part of hardware service that will prevent the Covered Device from reverting to an earlier version of the OS. Third party applications installed on the Covered Device may not be compatible or work with the Covered Device as a result of the OS update. You will be responsible for reinstalling all other software programs, data and passwords.

  7. Location of Service

    Servify will provide hardware services to you through the Mail-in service option.

    1. Servify will send you prepaid waybills (and, if needed, packaging material). You must ship the Covered Device to a site (Servify Service Location) in accordance with Servify’s instructions. Once service is complete, the Servify Service Location will return the Covered Device to you.
    2. Servify will pay for shipping to and from your location in case of Mail-in service.
    3. Servify may also offer to provide service through other modes if available, such as walk-in service locations (where You can walk-in for service as per Your convenience during the working hours of the service locations as stated by Servify, “Walk-In Service Locations”) or on-site service (where a qualified engineer is sent to your registered address to repair on the spot, “On-Site Service”). Such offer will be at Our sole discretion, and will not be mandatory. In the event of You choosing to walk-in to a nearby service location for repairs, on the advice of Servify, You will bear any applicable costs of travel to such service location(s), and Servify’s responsibilities are limited to only covering the repairs as per the terms of the Certificate. Similarly, in the event of You choosing On-Site Service, You will be informed of visit charges, if any at the time of scheduling On-Site Service request.
  8. What is not Covered (Exclusions)

    AS RELATED AND APPLICABLE TO THE COVERED DEVICE(S), THIS CERTIFICATE DOES NOT COVER ANY FAILURE, DAMAGE, REPAIRS OR SERVICES IN CONNECTION WITH OR RESULTING FROM:

    1. A pre-existing condition known to You (“pre-existing condition” refers to a condition that within all reasonable probability, relates to the functional fitness of the Covered Device screen before this Contract was purchased);
    2. Any claim for service to or replacement of the Covered Device that has not been prior authorized by the Claims Administrator;
    3. Servicing of the Covered Device in association with a non-covered claim, and shipping or delivery charges associated with the initial purchase of the Covered Device;
    4. Fortuitous events; including, but not limited to: environmental conditions, exposure to weather conditions or perils of nature; collapse, explosion or collision of or with another object; fire, any kind of precipitation, lightning, dirt/sand, smoke, nuclear radiation, radioactive contamination, riot, war or hostile action;
    5. Breakdown or damage that is covered under any other insurance, warranty, guarantee and/or service agreement providing the same benefits as outlined in this Certificate;
    6. Abuse (meaning, the intentional treatment of the Covered Device in a harmful, injurious, malicious or offensive manner which results in its damage and/or breakdown), neglect, negligence, misuse, intentional harm or malicious mischief of or to the Covered Device;
    7. Theft or mysterious disappearance, loss (unforeseen disappearance) or vandalism of or to the Covered Device;
    8. Rust, corrosion, warping, bending, animals, animal inhabitation or insect infestation;
    9. Any upgrades, attachments, accessories or peripherals, or any breakdown or damage to these items;
    10. Any items that are consumer replaceable and designed to be replaced over time throughout the life of the Covered Device; including, but not limited to batteries;
    11. Improper removal or installation of replaceable components, modules, parts or peripherals and/or installation of incorrect parts;
    12. Routine, periodic or preventative maintenance;
    13. Lack of providing manufacturer’s recommended maintenance or operation/storage of the Covered Device in conditions outside manufacturer specifications, or use of the Covered Device in such a manner as would be voidable coverage under the manufacturer’s warranty, or use of the Device in a manner inconsistent with its design or manufacturer specifications;
    14. Adjustment, manipulation, modification, removal or unauthorized repairs of any internal component/part of a Covered Device performed by anyone other than a service centre/technician authorized by the Claims Administrator or the manufacturer;
    15. Any kind of manufacturer recall or rework order on the Covered Device, of which the manufacturer is responsible for providing, regardless of the manufacturer’s ability to pay for such repairs; or
    16. Any Claim related to cosmetic damage (meaning damages or changes to the physical appearance of the Covered Device that does not impede or hinder the normal operational function; such as scratches, abrasions, or changes in colour, texture, or finish) or structural imperfections (when such do not impair the overall functionality of the Covered Device);
    17. Service or replacement outside of the United States of America, its territories, or Canada.

    IMPORTANT: RESTORATION OR TRANSFER OF SOFTWARE AND/OR DATA, AND DATA RECOVERY SERVICES ARE EXPRESSLY EXCLUDED UNDER THIS CERTIFICATE. WHEN AT ALL POSSIBLE, WE STRONGLY ENCOURAGE YOU TO BACK UP ALL SOFTWARE AND DATA ON A REGULAR BASIS AND ESPECIALLY PRIOR TO SUBMITTING YOUR COVERED DEVICE FOR SERVICING PURSUANT TO THE TERMS AND CONDITIONS OF THIS CERTIFICATE.

  9. Your Responsibilities

    PRODUCT PROTECTION: If protective items such as covers, carrying cases or pouches were provided or made available for use with Your Device, You should make every effort to utilize these product accessories for protection against damage to Your Device. If You suspect damage or breakdown of Your Device, You should promptly take reasonable precautions in order to protect against further damage. ANY CLAIM DETERMINED TO BE AS A RESULT OF NEGLECT, NEGLIGENCE, MISUSE OR ABUSE (AS DEFINED) OF OR TO THE COVERED DEVICE WILL NOT BE COVERED UNDER THIS CERTIFICATE.

    MAINTENANCE AND INSPECTIONS: If specified in the Device manufacturer’s warranty and/or owner’s manual, You must perform all of the care, maintenance and inspections for the Device as indicated. You may be required to provide proof of fulfilment of such maintenance, care and/or inspection services at time of claim. ANY CLAIM RESULTING FROM THE LACK OF COMPLIANCE WITH THE PRODUCT MANUFACTURER’S WARRANTY AND/OR OWNER’S MANUAL WILL NOT BE COVERED UNDER THIS CERTIFICATE.

  10. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR EMPLOYEES AND AGENTS, INCLUDING SERVIFY AND ITS EMPLOYEES AND AGENTS, WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER OF THE COVERED DEVICE FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO THE COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM OUR OR SERVIFY’S OBLIGATIONS UNDER THIS CERTIFICATE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF OUR AND SERVIFY’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE CERTIFICATE SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE CERTIFICATE. WE AND SERVIFY SPECIFICALLY DO NOT WARRANT (i) THE ABILITY TO REPAIR OR REPLACE THE COVERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) THE MAINTANENCE OF THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE.

    THE BENEFITS CONFERRED BY THIS CERTIFICATE ARE IN ADDITION TO ANY RIGHTS AND REMEDIES PROVIDED UNDER CONSUMER LAWS AND REGULATIONS. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, OUR AND SERVIFY’S LIABILITY IS LIMITED, AT THE SOLE OPTION, TO REPLACEMENT OR REPAIR OF THE COVERED DEVICE OR SUPPLY OF THE SERVICE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

  11. Cancellation

    You may cancel Your Contract at any time for any reason, including if the Device covered under this Contract is returned, sold, lost, stolen or destroyed. If you decide to cancel this Contract, you may do so within OnePlus Care App, or by contacting the Administrator. The Cancellation provisions apply to the original purchaser of this Contract only.

  12. If You cancel this Contract:

    1. Within thirty (30) days of Your purchase or receipt of this Contract, whichever occurs later, You will receive a one-hundred percent (100%) refund of the full premium paid by You. If Your refund is not paid or credited within thirty (30) days after Your cancellation request to Us, We will add an extra ten percent (10%) to Your due refund for every thirty (30) days the refund is not paid by Us.
    2. After thirty (30) days from Your purchase or receipt of this Contract, whichever occurs later, You will receive a pro-rata refund of the original purchase price. The pro-rata refund is based on the percentage of unexpired Contract Term from the Contracts date of purchase, less a cancellation fee of twenty-five $25 (CAD) or ten percent (10%) of the pro-rata amount, whichever is less.
  13. We may only cancel this Contract for:

    1. non-payment of the Contract premium by You;
    2. material misrepresentation by You; or
    3. substantial breach of duties under this Contract by You in relation to the Covered Device or its use.

    If We cancel this Certificate, We will provide written notice to You at least fifteen (15) days prior to the effective date of cancellation. Such notice will be sent to Your current address in Our file (email or physical address as applicable), with the reason for and effective date of such cancellation. If We cancel this Certificate, You will receive a pro-rata refund based upon the same criteria as outlined above.

  14. Transferability

    If You wish to transfer coverage under this Certificate to a different owner, please contact the Administrator to initiate Our transfer process. Transferability is determined at Our sole discretion and may not be available.

  15. Renewability

    If You wish to renew coverage under this Certificate, please contact the Administrator prior to the expiration of Your current Term to initiate Our renewal process. Renewability is determined at Our sole discretion and may not be available.

  16. General Terms

    1. Servify may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so.
    2. Servify is not responsible for any failures or delays in performing under the Certificate that are due to events outside Servify’s reasonable control.
    3. This Certificate is valid and eligible for purchase in all Canadian provinces and Territories except Quebec.(NOTICE: the contiguous United States of America, plus Alaska, Hawaii and all outlying U.S. territories, including but not limited to Puerto Rico are expressly EXCLUDED.)
    4. In carrying out its obligations Servify may, solely for the purposes of monitoring the quality of Servify’s response, record part or all of the calls between you and Servify.
    5. You agree that any information or data disclosed to Servify under this Certificate is not confidential or proprietary to you. Furthermore, you agree that Servify may collect and process data on your behalf when it provides service. This may include transferring your data to affiliated companies or service providers in accordance with Servify’s Privacy Policy listed at https://servify.activ.space/privacy/.
    6. Servify will protect your information in accordance with Servify’s Privacy Policy available at https://servify.activ.space/privacy/. If you wish to have access to the information that Servify holds concerning you or if you want to make changes, access https://oneplus.servify.tech to update your personal contact preferences or you may contact Servify on can_support@servify.in.
    7. This Certificate; including the terms, conditions, limitations, exceptions and exclusions, and Your Declarations Page constitute the entire agreement between Us and You and no representation, promise or condition not contained herein shall modify these items, except as required by law.
    8. There is no informal dispute settlement process available under this Certificate.
    9. Servify reserves the right, at its discretion, to change or modify, the terms of this Plan
  17. Special Jurisdictional Requirements
    Every action or proceeding against Us for the recovery of insurance benefits payable under this Certificate is absolutely barred, unless commenced within the time set out in the Insurance Act of Your province of residence. This transaction is between You and Us. In arranging this transaction described herein, the seller, by whom the sales associate is employed, is representing Us. The nature and extent of interest of the seller in Us is none. The nature and extent of Our interest in the seller is none.

    “The Financial Institutions Act prohibit Us, the Administrator, or a sales associate from requiring the Certificate holder to transact additional or other business with Us or any other person or corporation as a condition of this transaction.”

    For the purposes of the Insurance Companies Act (Canada), this document was issued in the course of Technology Insurance Company Inc., insurance business in Canada. The business insured/reinsured herein meets the necessary conditions to qualify as, and is being transacted as, “insuring in Canada a risk” in accordance with Part XIII of the Insurance Companies Act (Canada).